Frequently Asked Questions
We'd like to see your plants. Can we come visit?
You are welcome to pick orders up but we do not have a retail garden center or display gardens. In order to do so you will need to place an order and set up an appointment to pick it up.We are in a remote area where access can be limited due to flooding. We do not have full range of stock in pots. Our stock is dug out and prepared for shipping which makes on the spot ordering impossible. Sadly, we often get phone messages from people who haven't contacted us in advance and are disappointed that they can't just pop in. The same goes for people who pop in without calling , they are usually greeted by our 3 overly enthusiastic Red Heelers that will jump up on you the minute you leave your car :) Please respect that we cannot have people randomly dropping by.
If you have placed an order and would like to pick it up call us on 40685 058.
The best place in all of Australia to see heliconias is Flecker Botanical Gardens in Cairns. They don't hack into their clumps, send their flowers to market or constantly break them up for stock as we do. The Flecker Botanical Gardens in Cairns is well worth a trip and has beautiful display gardens.
What happens after I pay for my order?
After we receive confirmation that the order has been paid we send it out on the following Monday or Tuesday. Payment needs to be cleared by 9am on Friday to go out the following Monday or Tuesday as we need time to prepare and pack the plants.. After the order leaves here you will receive a confirmation email from australia post with your tracking number. During our annual Christmas holidays we do not ship plants, you can contact us for exact dates if you are cobcerned about your order being shipped during that period.
Do you ship to WA?
No, due to quarantine restrictions we don’t ship overseas or to WA.
We are now shipping via Eparcel. You can track your order at:
Please make sure you include your mailing address on the order form and are available to receive and pot up your plants as they are perishable items. If you have an issue with the plants or they were damaged during transport please contact us when they arrive. We will need to see photos of the damaged plants.
Do you have an order minimum?
There is no minimum order anymore.
How can I pay for my order?
We accept Paypal, Direct Deposit, Checks/ Money Orders or if you like you can pay by credit card using Paypal. When using Paypal you will receive a confirmation email when payment is successful.
How much is postage?
We now have a flat postage fee per state. That means the more you order the more you save! Our rates are as followes Qld= $15 NSW=$20 ACT=$20 Vic=$20 SA= $25 NT=$25 NOTE: heliconias posted to the Northern Territory may attract a surcharge as they can weigh quite a bit.
What size plant am I purchasing?
The plants in the photos are of mature plants. In most cases you’ll be purchasing a rhizome, pup or young plant that has been barerooted. The shopping cart indicates what size/type plants are available to purchase.Depending on availability we may substitute a rhizome for barerooted plant and visa versa. Foliage is often cutback for transport.
What should we do once we receive our plant?
We recommend potting your plant up ASAP in a well drained potting mix, adding a small dose of organic fertilizer and putting them in strong indirect light until roots establish in the pot. We do not recommend placing plants directly in the garden as they have been sitting in a dark box during transit and have been barerooted. Once they have established in pots you can plant them in your garden in a good sized hole with a bit of compost or organic fertilizer. Mulching is also recommended. potting heliconias link.
Where will these plants grow?
Most of the plants we sell are from Tropical and Subtropical climates. Some will grow outside of the subtropics but will need more care. We have indicated a minimum temperature that the plant will be able to survive at a few nights a year but zone maps can also be helpful in deciding if the plants you have chosen will do well for you. Generally, in marginal areas ability to grow will depend on appropriate species selection and creating a suitable microclimate. Heliconias for Brisbane and Well Drained Rich Soil: What Does It Mean? Are two articles on our blog that you may find useful.
When is the best time to put plants in?
It can vary fro